COVID CANCELLATION POLICY - PICK-UPS PRIOR TO 30th JUNE 2022
The following covid cancellation applies in case of a sudden lockdown or a positive covid test:
- Your deposit is 100% refundable (excluding credit card fee) if cancelled 8 days prior to your pick-up date
- Your deposit will be converted into a credit note if cancelled within 7 days of your pick-up date. The credit note has no expiration date, fully transferable and the option to use at any of our global operations - Australia, New Zealand or USA! In case of a positive covid test evidence must be provided (we sadly don't accept rapid test results)
COVID CANCELLATION POLICY - PICK-UPS FROM 1ST JULY 2022
The following covid cancellation applies in case of a sudden lockdown or a positive covid test:
- Your deposit is 100% refundable (excluding credit card fee) if cancelled 15 days prior to your pick-up date
- Your deposit will be converted into a credit note if cancelled within 14 days of your pick-up date. The credit note has no expiration date, fully transferable and the option to use at any of our global operations - Australia, New Zealand or USA! In case of a positive covid test evidence must be provided (we sadly don't accept rapid test results)
CONTACTLESS PICK-UP/DROP-OFF
All our branches are offering zero contact pick-up & drop-offs 24/7; there is no need to interact with any of our staff members. Every customers has the option to do their check-in online as well as sign the rental agreement online; our friendly reservations team will contact you to arrange payment prior to pick-ups as well as instructions on how to receive your keys & vehicles. For more information about contactless pick-ups & drop-offs click here or alternatively contact our central reservations team today for more info...
HEALTH & HYGIENE MEASURES AT TRAVELLERS AUTOBARN
Our focus is to ensure we meet your needs while doing our part to keep you, our associates, and our communities safe.
- We have installed additional disinfectant dispensers & greatly increased the frequency of cleaning in public areas
- We are thoroughly cleaning ALL surfaces with specific focus on steering wheels, door handles, mirrors, gear knobs, seat belts, stoves, fridges for each rental
- We are using appropriate disinfectant when performing cleaning duties.
- Our employees are required to avoid shaking hands
- We have updated our laundry & cleaning policy when it comes to bedding, towels as well as cutlery.
- Regular hand washing & hand disinfection
- Observe the cough and sneeze etiquette (only in the crook of your arm, dispose of handkerchief after single use)
- In case of flu-like symptoms, our employees stay at home and inform the employer immediately
- Any employee returning from overseas will be self-isolated for 14 days
COVID READY BADGE
Travellers Autobarn has received the Covid Ready Badge for Australia. The business is operating in line with the the NCCC COVIDsafe guidelines and other relevant state based guidelines and is valid for 12 month.
Partner Discounts & Deals
Book your campervan rental with Travellers Autobarn and gain access to a large number of discounts & deals via our partner network. These deals will allow you to save on your hard-earned dollars during your road trip as well as every night at your campsite! Find out more here...
